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Communications Software White Papers

GZL Travel Builds a Dynamic Sales and Service Platform With an Avaya Contact Center Express Solution

Overview GZL International Travel Service Ltd. (GZL) is the largest and most reputable travel agency in South China. The company wanted to build a new customer service contact center which would enable GZL International Travel Service Ltd. (GZL) to enhance sales response, improve sales performance, customer service, operational efficiency and reduce operational costs. As a solution a flexible, easily implemented and maintained Avaya Contact Center Solution that enhances sales, delivers great customer service and reduces costs.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Communications Software, Call Center - Contact, Gateways - Hubs

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MSDN Webcast: Behind the Scenes With Communications Server 2007, Communicator 2007, and Exchange Server 2007 (Level 300)

Publisher:
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Publisher:
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Tags:
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Tags:
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Channel:
Comment & Analysis

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Channel:
Comment & Analysis

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Tags:
lans,
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call centre,
voip

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Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
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Publisher:
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