It also employs XML to help integrate data with ecommerce applications. CWMI defines a universal data format for warehouse and business intelligence products. Chris Ward, marketing manager for business intelligence at Oracle, explained why he...
Customer Relationship Portal 4.0 offers a single graphical interface for all its queued users across multiple mediums including email, fax, phone and the web. The software also simplifies the way business function rules are created, making it...
We've talked to customers and while it is a nice checkbox option to have, it's not the primary criteria they use when selecting an on-demand solution. The new service, priced at $75 per user per month, will offer such features as tools designed to...
M&As should also be viewed as an opportunity to enhance staff and assets, and not just a "scary, onerous burden", while risk management and legal expertise are two more areas that the CIO is in a good position to contribute to the due diligence...
According to Clayton, it's important for all departments to recognise that ultimately they have a role in customer satisfaction and retention, not just the customer-facing personnel. Clayton's company QAS measures the criteria it believes is...
It's a simple notion to integrate these surveillance systems to provide quality data about what customers and staff are doing in stores, and not just in respect of security. ADT's main weakness has got to be its lack of IT expertise.