Customer Relationship Portal 4.0 offers a single graphical interface for all its queued users across multiple mediums including email, fax, phone and the web. The software also simplifies the way business function rules are created, making it...
We've talked to customers and while it is a nice checkbox option to have, it's not the primary criteria they use when selecting an on-demand solution. The new service, priced at $75 per user per month, will offer such features as tools designed to...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. The hosted CRM service is based on the same code base as the company's traditional on...
According to Clayton, it's important for all departments to recognise that ultimately they have a role in customer satisfaction and retention, not just the customer-facing personnel. Clayton's company QAS measures the criteria it believes is...
The increase is being fuelled by growth across all sub-segments of the market and by "the explosive growth of software as a service [SaaS] solutions within the sales subsegment", Gartner said in a research note.
Open source software will be key to the adoption of software as a service (SaaS) over the next few years to keep costs down and make sharing of applications easier. By 2010, around 90 per cent of SaaS providers will be using open source within...