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Infrastructure Management White Papers

IBM Content Integration for the On Demand Business

Overview Most organizations nowadays are saddled with multiple different content management and workflow systems resulting from departmental investments or inherited through mergers and acquisitions. This has trapped content in isolated silos, rendering it inaccessible outside of narrow workgroups, departments or functions. Enterprise Content Integration (ECI) has emerged as the preferred solution for breaking through these silos and unlocking the value of content across the enterprise. ECI has powerful implications from an infrastructure perspective, helping to eliminate complexity, and from a business point of view, helping to improve customer service, streamline processes, enhance revenues and support compliance-related initiatives. This whitepaper will explore the important role of ECI in the context of these and other business initiatives.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	June 2005
Format	White Papers
Topics	Infrastructure Management, Customer Support Services

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