Infrastructure Management White Papers
Efficiently Deliver on Your Service Level Agreements Using IBM Tivoli Solutions
Overview In industries around the world, IT departments are assuming increasingly critical roles in business operations. What's more, they are operating in an increasingly heterogeneous and complex environment: a single business service might span mainframe and distributed infrastructures and involve multiple platforms and vendors. Unfortunately, these new demands and challenges are rarely accompanied by budget increases that would enable IT organizations to scale up their existing mode of operations. Instead, organizations must find new ways of streamlining operations, while increasing the efficiency and effectiveness of resources. This framework is based on the Information Technology Infrastructure Library (ITIL) and helps businesses progress in their IT maturity from IT operational management applications to the IT service management platform and finally to IT process management.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | November 2005 | ||
| Format | White Papers | ||
| Topics | |||
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