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Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of...
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Making the decision to switch to IP telephony and deploying the system is no small task. But help is here. Download this complementary e-book to assist you with your pre-decision...
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Get a handle on potential IP unified communications (UC) costs in this whitepaper. Capture and assess the costs incurred and savings delivered by a state-of-the-art UC solution for any size...
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Successfully deploying IP telephony to your enterprise also means understanding the requirements for delivering toll-quality voice over your company's network infrastructure and then appropriately planning for, choosing and deploying the...
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This 32 page eBook was created to help you understand the key issues involved in choosing and deploying the best UC system for your organization. This guide takes you through...
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Avaya one-X Deskphone Value Edition is a new, value-priced family of deskphones designed to meet basic communication needs in a low-cost package with the quality and reliability one expects from...
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Rakuten Inc., founded in 1997, has thrived by developing new business opportunities, based primarily on Internet kiosks. The challenge was to update and interoperate 12 office locations with disparate systems...
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This Yankee Group report defines unified communications, the business drivers, raises awareness of the challenges associated with deployment, and then defines what a new architecture should look like. Yankee Group...
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Staying connected to your customers and colleagues is critical to the success and survival of your business. They need to be able to contact you — whether you're in the...
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Video communications are more and more frequently an integral part of the overall communications infrastructure in enterprises and should be considered when crafting a unified communications (UC) strategy. In...
However, 71 per cent of the 284 IT directors surveyed were aware that VoIP could cut telephony costs, with only 20 per cent still sceptical about the possible savings. According to a survey by market intelligence company Rhetorik, 59 per cent of...
Finally, it is now mandatory for the outsourcer to have a documented exit strategy in the event that the number of penalties results in a default on the contract. Time was when outsourcing comprised shaping the deal, agreeing the commercial...
Some of the few early examples of moving whole campuses to pure IP come from the equipment vendors themselves, companies such as Avaya, Cisco and Nortel - all key partners of BT and other service providers.
Winners here will include Cisco and Avaya, alongside smaller upcoming players such as Interactive Intelligence. We expect many companies to follow Dell’s US lead and begin to pull operations back into the local areas - it is too easy to lose brand...
While the cost savings associated with using VoIP have been well documented there are risks involved, such as having a single point of failure by putting all voice and data communications over the same network.
ITIL is not based on scientific theory, it is documented best practice. If it is a cost plan, then you need to know where the savings will be and what your existing costs are. They can offer real cost savings and can make the project an easier sell...