VoIP - IP Telephony White Papers
FANUC Robotics America, Inc. Uses Avaya Contact Center and Mobility Solutions to Provide Personal Touch
Overview FANUC Robotics wanted to create a branded customer service experience, providing its customers with intuitive and reliable ways to interact with its talented team of engineers in its Customer Resource Center (CRC) - ordering parts, requesting service calls, and/or receiving technical support. In turn, FANUC Robotics realized this superior customer care would create new marketing and sales opportunities for the company. To offer customers multiple communications channels for interacting with its Customer Resource Center, FANUC Robotics chose an Avaya IP Telephony Solution powered by Avaya Communication Manager and Avaya MultiVantage Communications Applications for improved contact center operations, self-service, customer management and mobility benefits.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | Downloads | 1 |
| Format | Case Studies | ||
| Topics | |||
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