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European Telecom Operator Improves Productivity and Lowers Total Cost of Ownership

Overview A large telecommunications operator in Italy provides fixed line, mobile and Internet services to over 30 million customers, and services these subscribers from contact centers spread across the country. The telecom company needed to regularly create new customer promotions and marketing messages, smoothly deploy new applications across multiple systems and locations, as well as ensure consistency and quality service across their Avaya IVR systems. The company selected a solution that combined their existing Avaya systems with the OneManage tool from Real Soft, Inc. (RSI). An Innovator-level member in the Avaya DevConnect program, RSI is a U.S.-based global provider of information technology solutions.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Systems Integration, Call Center - Contact, ROI - TCO

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