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Avaya Case Study: Essex Medical and Forensic Services Ltd.
Overview Essex Medical and Forensic Services Ltd (EMFS) is an innovative, comprehensive and quality-driven organization providing outsourced medical and clinical forensic services to the Police in the East of England. When EMFS began searching for a communications solution for its new company, the decision makers turned to an Avaya Authorized BusinessPartner and Avaya - based on their past experience with Avaya products. After working with an Avaya Authorized BusinessPartner and evaluating several options, EMFS selected the Avaya IP Office solution as the key to efficient communication with the police authorities. EMFS needed a robust call center and Customer Relationship Management (CRM) solution that would allow it to track and report calls accurately.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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