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How Avaya Maintenance Services Puts Dollar Rent A Car in the Driver's Seat

Overview With annual revenues exceeding $769 million and the highest profit margin of any car rental company serving airport customers, Dollar Rent A Car's results-oriented culture has given it oriented culture has given it the added distinction of having the most efficient cost structure in the car rental industry. Dollar Rent A Car required constant uptime from its contact center services; even an hour of downtime can cost the company a significant amount of money and negatively impact its bottom line. In order to maintain maximum uptime and remain running at peak efficiency, the company chose Avaya Maintenance Services and monitoring by Avaya EXPERT Systems Diagnostic Tools.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Monitoring Systems, Diagnostics and Analysis

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Priceline shocks the world with profits

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Channel:
WebWatch

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Channel:
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Channel:
Comment & Analysis

The Bloor Perspective: Nextel's lessons, more outsourcing and integration tips

Historically, it has been the small banks and financial institutions which have provided the major source of revenues from outsourcing of IT infrastructure. The question is whether utility-based deals have the longer-term profit margin in them?

Your flexible friend: Can you put a price on happiness?

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Channel:
IT Director

UK tech police: Cash-strapped and ineffective

Speaking at the Computer and Internet Crime Conference in London, DC Tony Noble from Surrey Police Computer Crime Unit said many reported incidents of cybercrime, such as hacking or data theft from within a company, don't get investigated due to...

Channel:
Law & Policy
Tags:
police,
crime

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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