Customer Support Services White Papers
How Russell Investment Group Delivers Wireless E-mail to a Distributed, Global Workforce
Overview To better compete in the fast-paced world of investment management, Russell Investment Group sought an easy-to-use handheld device offering phone service, wireless e-mail, and advanced data security features. This case study details the advantages that Russell's global workforce is realizing since the company deployed Palm® Treo™ smartphones with Good™ Mobile Messaging, including:
- Strengthened customer relationships
- Improved mobile productivity
- Simplified IT support
| Publisher | Palm | File Format | |
|---|---|---|---|
| Date Published | March 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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White Paper RSSBest Practices for Translating Customer Satisfaction into Revenue
DownloadToday's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a...
Support Strategies: Customer Experience Management
Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering...
3 Strategies for Reducing IT Support Costs
As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
