But most continue to implement IP telephony as a one-for-one replacement for a PBX or Centrex service. Analyst firm Gartner recently warned users to look for tangible business benefits of voice over IP (VoIP) networks beyond cost savings from...
There are many benefits to such a strategy including reduced costs from a streamlined and efficient network, added value through the ability to support applications such as VoIP and grid computing, improved disaster recovery, greater scalability...
Another trend Hall pointed to is the recent emergence of managed and hosted services for IP telephony, both for network services such as IP VPN and telephony services such as IP PBX and contact centres.
IT executives must convey to management that issues such as disaster recovery and business continuity are not just be the province of the IT department, said Laing. He cited Gartner's recommendation that 3.5 per cent of the IT budget in financial...
For small businesses looking to move to the new generation of telecom services, an IP-PBX or voice over IP (VoIP) gateway has all the capabilities of a traditional switch or key system. While the very smallest businesses only need to buy a couple...
Mike Roberts, IT director at the London Clinic, which is planning to roll out VoIP in the next 18 months, told silicon.com he would be looking for "some form of encryption" before making the switch. When it comes to rolling out voice over IP (VoIP...