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VoIP - IP Telephony White Papers

IPTV and IP Convergence: Gaining Competitive Advantage by Creating the Intentional Customer Experience

Overview In order for wireline Communication Service Providers (CSPs) to address the decline in their traditional business, they must include IPTV as a strategic component in their service bundle. However, rapidly launching IPTV, VoIP and other digital content services is not enough. To achieve market leadership, CSPs must undergo a significant business transformation from legacy voice platforms and network focused business models to an agile, customer-centric business model that facilitates a supermarket of digital, multimedia services and an intentional customer experience at all touch points - true ICM. Amdocs understands the need to take an ICM approach to support IPTV services and create an intentional customer experience. This is reflected in their significant commitment to the IPTV space and in Amdocs IP Convergence Solution for IPTV.

Further White Paper Details
Publisher	Amdocs	File Format	PDF
Date Published	February 2005
Format	White Papers
Topics	VoIP - IP Telephony, Video Conferencing

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