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Customer Experience-Driven Service Fulfillment: Introducing the Amdocs Order-to-Activation Solution

Overview Amdocs Order-to-Activation Solution takes an Integrated Customer Management (ICM) approach to resolving the fulfillment crisis for next generation services, packages and bundles. Amdocs' approach is to enable customer experience-driven service fulfillment. This refers to the intended customer experience in procuring the service - what a person wants his or her customers to see and feel, and the cost which is needed to deliver the service in order for it to be profitable. This is the driver of the fulfillment strategy, business processes and systems. This whitepaper outlines Amdocs' perspective on the fulfillment challenges facing service providers and provides a new approach to the problem through customer experience driven service fulfillment. Amdocs Order-to-Activation Solution is also presented.

Further White Paper Details
Publisher	Amdocs	File Format	PDF
Date Published	June 2005	Downloads	1
Format	White Papers
Topics	Telecom Services, Business Management

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