A survey has revealed that direct sales expert, Dell is continuing to climb the corporate ladder at the expense of Compaq and IBM. According to US IT managers, Dell listens to its customers more and makes more durable products than its rivals.
But according to Ovum analyst Simon Jones, it is difficult to gauge whether this approach will prove successful as "it depends on the loyalty shown to BT by partners who fall below the 'premier' category.
Gunda Lapski, director of European telecommunications services at JD Power, told silicon.com: "All the major new campaigns have been positive for the operators, though it is still too early to judge the effects of Orange's 'hard-nosed businessman'.
Each, he believes, will increase visitors' satisfaction and loyalty - and have a real, though sometimes intangible, effect on the bottom line. Where once it was all about cutting costs, it's now focused on the greater good the technology can do for...
Caspar Tearle, director of service industries research at JD Power and Associates, said one-tenth of pre-pay and more than one-fifth of contract customers intend to switch providers in the next 12 months and it's becoming even more important for...
ForeSee Results CEO Larry Reed said: "[The bottom retailers] are failing to satisfy shoppers, eroding loyalty and are missing a tremendous opportunity to improve their bottom line. Pure-play online retailers scored more highly on customer...
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