A leading analyst house has criticised ecommerce merchants for failing to manage customer relationships properly. IDC's latest report says a company conducting business online must realise the sales acquisition process is not distinct from the...
The first product will be available for download on 10 March and is designed to improve companies' email customer support. A group of companies have joined forces to develop open source Customer Relationship Management (CRM) applications.
We'll indelibly change the dynamics of the hosted CRM marketplace for the next couple of years," Siebel said. As much as 15 per cent of all customer relationship management software sales will involve application hosting services within the next...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
The download version of the BBC's iPlayer will be available for Mac users by the end of the year, according to director general, Mark Thompson. In his posting he said: "I am happy to be able to confirm here that we are aiming to launch a download...
The software maker said there is a "compatibility issue" between the XP service pack and Microsoft Dynamics Retail Management System, a retail chain management program for SMEs. The glitch also exists between Microsoft Dynamics RMS and Windows...
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