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Boston Celtics Score Big With the Avaya IP Office Solution

Overview In November 2001, the Boston Celtics organization was using an 18-year old Executone system that was quickly becoming unreliable and obsolete. The Celtics needed to replace the Executone before it disrupted daily business, failing the organization and disappointing the fans that would be unable to purchase tickets. The team took almost a year to research various products and plan how each might be deployed in the Celtics organization. To better serve fans and provide more personalized service, the Celtics chose an Avaya IP Office solution with contact center and voice messaging applications.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Voice Mail, Call Center - Contact

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