VoIP - IP Telephony White Papers

Avaya Global Services - Helping BMW Group Canada Deliver High-Performance Customer Care

Overview Upon conducting a systematic review of its IT infrastructure, BMW Group Canada need to find a business communications platform that would support aggressive business growth and reinforce BMW's high performance brand image. By implementing IP Telephony applications with Comprehensive Services Support across their corporate campus, BMW's Canadian subsidiary is able to deliver consistent customer brand satisfaction while positioning their communications platform for future growth and ensuring business continuity.

Further White Paper Details
PublisherAvaya File FormatPDF
Date PublishedApril 2007
FormatCase Studies   
Topics

The Emergence of a Software Centric Communications Model: Service Implications and Opportunities

This GreenSpring Partners White Paper explores how enterprises can realize their objectives for competitive differentiation by undertaking initiatives that exploit the opportunities inherent in a software-centric communications model.

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