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VoIP - IP Telephony White Papers

Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution

Overview PT Bank Nusantara Parahyangan Tbk (BNP), then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its back-office applications and customer databases. The bank decided to invest in a complete Avaya IP Telephony Solution based on Avaya Communications Applications, including the new mid-market solution Avaya Communication Manager, Avaya S8500 Media Servers, Avaya Call Center Elite, Avaya Contact Center Express, Avaya Converged Switches as well as a range of Avaya 4600 Series IP Telephones, and Avaya mobility solution.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007	Downloads	1
Format	Case Studies
Topics	VoIP - IP Telephony, Communications Software, Application Servers

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Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution

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