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Diagnostics and Analysis White Papers

Customers Rest Easy and Document ROI with Avaya Maintenance Agreement and EXPERT View Report

Overview For its enterprise customers with an Avaya Maintenance Agreement, Avaya can provide a "While You Were Sleeping" - EXPERT View Report that documents support provided over the course of a six-month or a one-year period. This report shows all system alarms, trouble tickets and on-site repairs that occurred. The Monetization Report complements the EXPERT View Report by providing an estimate of the costs a company might have incurred if its communications systems had not been protected by an Avaya Maintenance Agreement. The Avaya Maintenance Agreement provides remote monitoring through Avaya EXPERT Systems Diagnostic Tools and Avaya Global Technical Services engineers. These reports enable decision makers to actualize the value of the maintenance services they have received.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Diagnostics and Analysis, Service Level Management, ROI - TCO

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