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Avaya and Spectrum Delivering Real-Time Data
Overview An international insurance conglomerate provides all manner of insurance services while maintaining a sizable customer base. To maintain its success and to accomplish a high level of customer satisfaction, the insurer recognized the importance of making mission-critical data available to the right decision-makers. The company identified a specific need: Find a way to deliver real-time, accurate data to staff and management. The insurer approached Spectrum Corporation, a globally-recognized solutions provider to telecommunications vendors and customers, for help. Spectrum, an Innovator-level member in the Avaya DeveloperConnection program, suggested a solution that combined its UltraData Enterprise product with the Avaya Call Management System.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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