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Avaya Case Study: Analytik Jena Group

Overview Analytik Jena has a long tradition in developing high quality and precision analytical systems which dates back to the inventions made by Ernst Abbe and Carl Zeiss. Analytik Jena Group wanted to improve employee accessibility and customer service without deploying a 24x7 contact centre, allowing the company's IT staff to manage several locations centrally from corporate headquarters, and finally, the company needed to relieve main switchboard traffic without losing calls or sacrificing service. As a solution the company chose a converged communications network with an intelligent secure, flexible architecture from Avaya.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Network Administration

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