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VoIP - IP Telephony White Papers

Amada Co., Ltd. Boosts Field Support Precision and Customer Service Satisfaction With Avaya IP Telephony

Overview Amada Company Ltd. (Sheet Metal Service Division) was facing challenges with its technical support infrastructure. As a leading manufacturer of metal processing machinery in Japan, Amada needed a faster, more efficient means of delivering customer service. To meet these challenges, the company chose to expand its existing capabilities using an Avaya IP Telephony Solution. Through voice/data convergence and robust call center features, this solution enabled Amada to boost field support precision for optimum customer service satisfaction.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Voice - Data Integration, VPNs

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