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Avaya Case Study: ABC Pest, Pool and Lawn Services
Overview Based in Houston, Texas, ABC Pest, Pool and Lawn Services (ABC) has been providing a wide range of environmentally responsible, reliable and superior services to its customers across Texas since 1949. ABC wanted more accountability from a service and equipment provider, and a system with greater stability that could cope with a steady increase in call volume. The company also wanted a system that would provide more marketing tools to generate additional business. As a solution ABC selected Avaya IP Office for its reporting, call tracking, e-mail and Call Forward to Cell Phone features. The total solution includes an Avaya Compact Contact Center for 20 agents.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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