You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

Dutch Bank Gives Customers the Power to Choose by Offering Live Online Mortgage Advice

Overview With annual revenues of nearly ?3.5 billion, SNS Bank is the banking division of SNS REAAL Group N.V., a leading Dutch financial services company headquartered in Utrecht, the Netherlands. The company wanted to expand to new areas without opening retail branches and respond to customer demand for more flexible services. This was solved by implementing online customer service. With the use of Macromedia Breeze from Adobe to enable mortgage customers to interface directly with loan advisors via dynamic web conferencing.

Further White Paper Details
Publisher	Adobe Systems	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Customer Support Services, Business Management

Did you find this white paper useful? 3 out of 5 users found this white paper useful

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup

Publisher:
Serena Software

Eight Strategies for First-rate Customer Service

Publisher:
Cisco Systems

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

Dutch Bank Gives Customers the Power to Choose by Offering Live Online Mortgage Advice

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific