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Customer Support Services White Papers

Optimal Payments Used Macromedia Flex to Create a Rich Internet Application That Combined All of Its Major Systems Into One Easy-To-Use Interface

Overview Optimal Payments, a Macromedia Alliance Partner, is a global provider of proprietary payment processing services. The company needed a way to tie these applications together to deliver a complete "Customer support management" solution. Additionally, the company wanted the ability to generate statistics to measure the efficiency of each department as they dealt with various customer issues. Optimal Payments drew upon their previous development experience. Earlier application development efforts had used Macromedia Flash, Macromedia ColdFusion for J2EE, Swing, JSP, Java-Script, BEA Web-Logic, and JSF.

Further White Paper Details
Publisher	Adobe Systems	File Format	PDF
Date Published	April 2007
Format	Case Studies
Topics	Customer Support Services, Java, J2EE

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