Application Servers White Papers

Embarq Improves Customer Relationship Management While Increasing Employee Efficiency and Productivity

Overview Embarq Corporation, a telecommunications company headquartered in Overland Park, Kansas, has a heritage going back more than a hundred years. The challenge was to improve customer support and sales support quickly and efficiently within the confines of multiple legacy infrastructures. To solve this, the company implemented IBM WebSphere Application Server, V6; WebSphere Business Integration Connect - Express, V4.2, IBM WebSphere Portal Enable, V5.0.2, IBM eServer p5 510, Linux operating system and the CustomerGrid application suite from Nimaya Inc.

Further White Paper Details
PublisherIBM File FormatPDF
Date PublishedApril 2007
FormatCase Studies   
Topics
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