Linux - Open Source White Papers
Pep Boys Revs Up Customer Service With an IBM and Oracle Retail Solution
Overview Faced with eroding customer loyalty and aging technology, Pep Boys needed to transform its retail systems to improve the customer shopping experience. To tackle this IBM and IBM Business Partner Oracle Retail created a scalable, open retail infrastructure, based on IBM Store Integration Framework, enhancing customer service by integrating people, processes, data. Pep Boys' solution comprises IBM SurePOS 300 systems running an IBM Retail Environment for SUSE Linux (IRES) operating system and flexible back office, POS and inventory applications from Oracle Retail; robust IBM xSeries servers; and IBM WebSphere Business Integration Server Foundation, IBM WebSphere MQ and IBM DB2 Express software.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | April 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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