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International Virtual Network Operator Improves Customer Service With SOA-Based Integration

Overview Established in 1988, Vanco plc is the pioneer of the virtual network operator model of network sourcing. The company wanted to improve customer service by enabling partners to access and interact with Vanco's service management system and integrate internal systems to improve process flow and efficiency. The company also wanted to save staff time by reducing status inquiries. This was solved by implementing Sun Java Composite Application Platform Suite which enabled Vanco to automate and orchestrate complex business processes and workflows, providing a high level of integration with key partners and improving customer service.

Further White Paper Details
Publisher	Sun Microsystems	File Format	HTML
Date Published	April 2007
Format	Case Studies
Topics	Application Servers, Java, Service-Oriented Architecture

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Channel:
Comment & Analysis

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Channel:
Telecoms
Tags:
vno,
telecoms,
convergence,
voip

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Channel:
Telecoms
Tags:
vno,
sirocom,
vanco

SOA? Get the business involved, say IT chiefs

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Channel:
SOA/Web Services
Tags:
soa,
vanco

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Publisher:
ZDNet UK

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Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

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Publisher:
IBM

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Publisher:
IBM

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