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Convenience Retailer Reduces Labor Management Costs and Improves Customer Experience
Overview QuikTrip Corporation, with more than 450 owner/operated convenience stores and travel centers, is decorated with several quality-focused awards, including being on the list of Fortune magazine's 100 best employers. Each store operates as its own profit center, and QuikTrip rewards success with bonuses and internal advancement based on individual and store performance. QuikTrip wanted an easy way to articulate these performance metrics to employees. The corporation also wanted to simplify labor management and reduce costs. QuikTrip developed a custom, self-serve human resources application that meets its cost reduction objectives (saving U.S.$320,000 a year in labor scheduling and time-off management costs alone).
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | July 2009 | ||
| Format | Case Studies | ||
| Topics | |||
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