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Convenience Retailer Reduces Labor Management Costs and Improves Customer Experience

Overview QuikTrip Corporation, with more than 450 owner/operated convenience stores and travel centers, is decorated with several quality-focused awards, including being on the list of Fortune magazine's 100 best employers. Each store operates as its own profit center, and QuikTrip rewards success with bonuses and internal advancement based on individual and store performance. QuikTrip wanted an easy way to articulate these performance metrics to employees. The corporation also wanted to simplify labor management and reduce costs. QuikTrip developed a custom, self-serve human resources application that meets its cost reduction objectives (saving U.S.$320,000 a year in labor scheduling and time-off management costs alone).

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	April 2007
Format	Case Studies
Topics	Programming Languages, .NET, Application Development

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Peter Cochrane's Uncommon Sense: All-seeing technology

Electronic stores are already selling a wide variety of wireline and wireless miniature cameras for home and office security applications - it is only a matter of time before this technology appears in everything applicable to us and our children.

Microsoft to open song shop in 2004

Microsoft has at last confirmed plans that it will launch its own music download store next year, putting it on the path to direct competition with Apple Computer's iTunes and a growing list of rival digital song stores.

Channel:
WebWatch

E-passports emerge on US horizon

Saswato Das, a spokesman for Infineon Technologies, said that the chip, smaller than the width of a human hair and holding only 64K of memory, also has enough room to store biometric data, including digital fingerprints, photos and iris scans.

Channel:
Protecting your ID

Why are Oracle and SAP fighting over Retek?

The software company specialises in complex business systems for retailers, offering programs that help big chain stores, including Gap and Best Buy, to handle merchandise. They also help keep tabs on inventory once it's in stores.

Channel:
Applications

Peter Cochrane's Blog: Eating your own dog food

These folks never seem to travel, live, sleep, do business, or serve customers with the stuff they design. Who decided to put the speakers in the roof instead of at human ear level? Architects and designers of all kinds would be high on my list for...

Channel:
IT Director
Tags:
pilots,
design,
testing,
t5

Thomas Cook books in agent support system

The system, supplied by RightNow, already supports Thomas Cook's online brands and will provide more in-depth information to staff as they serve customers in stores. Travel company Thomas Cook Group has rolled out a new agent support system across...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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