Web Services White Papers
Sporting Goods Retailer Uses Web Services to Offer Extreme Customer Service
Overview Determined to strengthen his company's leading position in sporting goods sales, co-owner of Broli La Source du Sport sought a cutting-edge solution to help improve customer service. He turned to Dakis, a Microsoft ISV, to implement a new artificial intelligence solution it was developing. In just a few months, the Dakis team implemented an automated customer relationship solution accessible by a Pocket PC or an in-store console, with the option to add online access. The team, which used Microsoft Visual Studio and the Microsoft .NET Framework, beat its implementation goal by six months, getting the solution up and running in time for the critical ski sales season.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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