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Desktop Systems - PCs White Papers

New Dell Sales Tool Can Reduce Dell Sales Call Times by 10 Percent or More, Substantially Improve Profitability

Overview In the past, sales representatives who work at Dell call centers used as many as 40 different information systems to understand customers and meet their needs, which limited their ability to deliver an optimal customer experience. To address that challenge, Dell built the Integrated Dell Desktop (IDD), a smart client solution based on Microsoft software. IDD provides everything that Dell sales representatives need to assist customers and sell the company's products within a single, easy-to-use desktop application - one designed from the ground up to support the sales process and optimize call center operations.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	April 2007	Downloads	1
Format	Case Studies
Topics	Desktop Systems - PCs, Call Center - Contact, Application Development

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IBM Information Server Change Data Capture

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Publisher:
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This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

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