Portals White Papers
Luxury Residence Club Builds Stronger Customer Connections With New Member Portal
Overview Because of exponential growth, Exclusive Resorts, LLC, rapidly outgrew its first reservation system, which could not provide the features or information required to deliver an optimal member experience. ER Compass, the club's new portal based on the Microsoft .NET Framework, was developed in only four months. It provides extensive information on Exclusive Resorts properties and easy-to-use, self-service reservation features, making the club's rapidly growing membership far more self-sufficient in planning their travel. Designed to rapidly and easily adapt to changing business needs, the solution has helped Exclusive Resorts to increase member service and satisfaction, enhance employee productivity, and accelerate membership growth.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | April 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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