Customer Support Services White Papers
Hotel Management Firm Integrates Call Center, Saves $100,000 With Hosted Solution
Overview Outrigger & OHANA Hotels and Resorts, which operates hotels and resort condominiums in Hawaii and throughout the South Pacific, employs 55 customer service agents at its call center. Previously, agents handled thousands of guest reservations a day through multiple systems such as phone calls, faxes, e-mail messages, and Internet chats. However, the system that supported those efforts had become too expensive for Outrigger to maintain. In addition, the old system was inefficient; agents had to use a separate channel for each inbound guest contact. To meet those challenges, the company deployed a completely new and hosted On-Demand call center infrastructure from Echopass that integrated all of its incoming guest contacts.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | March 2007 | Downloads | 13 |
| Format | Case Studies | ||
| Topics | |||
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