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Customer Support Services White Papers

Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction

Overview Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to:

Decrease support costs
Improve customer satisfaction
Build customer loyalty
Increase sales

Download this Lithium white paper to learn more about the unique advantages of online support communities and best practices for deploying yours.

Further White Paper Details
Publisher	Lithium	File Format	PDF
Date Published	July 2007
Format	White Papers
Topics	Customer Support Services, Web Content Management, Site Marketing, ROI - TCO, Strategic Planning

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In brief: Apple struggles to maintain customer loyalty

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Channel:
Applications

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Channel:
Desktops

Sprint guns for the premier league with SLAs

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Channel:
Telecoms

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New research indicates that many household names of the IT industry, including Dell and Microsoft, have been able to capture lasting feelings of customer loyalty. Those that have the most devoted customers are Cisco Systems, Dell, EMC, Hewlett...

Channel:
IT Director
Tags:
cisco,
dell

BBC online revamp embraces mobiles, podcasts and user content

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Virgin customers are mobile's happiest - poll

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Channel:
Mobile & Wireless
Tags:
orange

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Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

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Publisher:
IBM

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