CRM Software White Papers
Web Services and Service Management
Overview Enterprises currently faced with the challenge of integrating and extending their investments in sophisticated business applications such as ERP, CRM and Service Desk, are increasingly turning to Web services. As a result, many businesses looking to better leverage their IT assets and provide their organizations with the agility needed to stay competitive in today's economy are now Web service enabling their IT infrastructure. The ultimate goal of these efforts is to increase enterprise efficiency, improve customer satisfaction and increase profitability. This paper provides an overview of Web services technology and its ability to fulfill enterprise-wide Service Desk integration requirements.
| Publisher | LiveTime | File Format | |
|---|---|---|---|
| Date Published | February 2007 | ||
| Format | White Papers | ||
| Topics | |||
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