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As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
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If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start?
This new...
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Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after
your business'. And in a relatively short time the company...
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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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The University of Rochester Medical Center (URMC), a large medical treatment and research campus in upstate New York, is the university's primary medical facility for education, research, and patient care....
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David Aungle, vice president of IT infrastructure in the Cisco IT group, shares his thoughts on the shifting role of IT professionals as the focus expands beyond cost containment to...
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Lance Perry, vice president of IT customer strategy in the Cisco IT group, responds to questions about the evolution of the traditional IT department and explains how Cisco examines its...
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Business consultant and popular author Geoffrey Moore discusses how great companies innovate and how the customer relationship is becoming more focused in terms of utilizing the network to facilitate the...
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IT industry editor and analyst Joanie Wexler sits down with Cisco vice presidents David Aungle and Lance Perry to discuss the evolving expectations and opportunities of IT professionals. Aungle and...
Microsoft president, Steve Ballmer, has put flesh on the bones of Bill Gates' digital nervous system. Speaking in London, Ballmer said knowledge management is the key to success, as he revealed a raft of initiatives to help organisations manage...
Ray Lane - the president of Oracle until his sudden resignation last month - has re-emerged as an early stage investor or 'angel', for internet start-ups. Lane told the San Jose Mercury News that his first investment has been Sheer Networks, a...
German Linux vendor SuSE is to lose its global president and CTO just one month after the departure of the firm's CEO. Dirk Hohndel, who has acted as both president and CTO for the past three years, said he was leaving to pursue other interests.
Richard Stallman, founder of the Free Software Foundation, met with Indian President APJ Abdul Kalam on Thursday to discuss "the ethical issues related to the use of proprietary software", according to the Free Software Foundation of India.
Sun's president Jonathan Schwartz has angered some in the free software community by appearing to misrepresent open source. In Schwartz's opening keynote at the JavaOne conference on Monday he spoke about how a free price is the most important...
Napster president Brad Duea has criticised mobile operators that use the trend towards mobile music to exploit their customers. Napster president Brad Duea today Speaking at Mobile Content World, Duea said consumers should only be charged once for...