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As companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
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If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start?
This new...
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Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after
your business'. And in a relatively short time the company...
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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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The University of Rochester Medical Center (URMC), a large medical treatment and research campus in upstate New York, is the university's primary medical facility for education, research, and patient care....
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David Aungle, vice president of IT infrastructure in the Cisco IT group, shares his thoughts on the shifting role of IT professionals as the focus expands beyond cost containment to...
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Lance Perry, vice president of IT customer strategy in the Cisco IT group, responds to questions about the evolution of the traditional IT department and explains how Cisco examines its...
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Business consultant and popular author Geoffrey Moore discusses how great companies innovate and how the customer relationship is becoming more focused in terms of utilizing the network to facilitate the...
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IT industry editor and analyst Joanie Wexler sits down with Cisco vice presidents David Aungle and Lance Perry to discuss the evolving expectations and opportunities of IT professionals. Aungle and...
I have great confidence in our management team and our ability to continue to execute the strategies and plans we have put in place. HP will report fourth-quarter earnings next week, and I look forward to giving you an update on our performance and...
Respondents were qualified purely on their level of seniority, familiarity with overall spending priorities and the size of their organisation. Overall, 39 per cent of the respondents told us Linux will play a role in the evolution of their IT...
Today Andy McCue examines what's hot and what's not when it comes to the enterprise technology shopping list for the next year. The survey quizzed 12 members of silicon.com's CIO Jury IT user panel to find out their outlook for 2006 IT budgets...
Today Andy McCue examines the challenges facing CIOs in 2006 and how the role will continue to evolve into a more business-focused position. The survey quizzed 12 members of silicon.com's CIO Jury IT user panel to find out what their outlook for...
Matt Cohler, vice president of strategy and business operations, reiterated a common Facebook talking point that the social network is designed to facilitate better, more personal ways to share and communicate information.
Find out what's hot on the top tech execs' agendas for 2008…
diams;  Video: CIO Agenda 2008
diams;  Naked CIO: The true cost of IT
diams;  Why IT must escape the belt-tightening
diams;  Cost-cutting tops CIO priorities
diams...