Communications Software White Papers
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
Overview This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your contact center. IP is a critical enabler for multisite contact centers, providing the underlying technology that lets you cost-effectively extend your contact center to locations anywhere around the world -- from regional satellite and branch offices to offshore outsourcers, hosted solutions, and at-home agents -- and enables you to deliver consistent, high-quality customer service.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | December 2006 | ||
| Format | White Papers | ||
| Topics | |||
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