Customer Support Services White Papers

Contact Centers for Dummies

Overview With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This guide provides a high-level approach to the different methodologies in use today and offers important information on managing contact centers and profitably implementing new call center technologies.

Further White Paper Details
PublisherAvaya File FormatPDF
Date PublishedApril 2007 Downloads8
FormatWhite Papers   
Topics
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