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California Superior Court Switches to VoIP to Improve Service and Cut Costs

Overview After thoroughly reviewing its options for replacing an aging Ericsson PBX-based telephone system with a new VoIP solution, the Superior Court of California, County of Monterey, ultimately partnered with ShoreTel for its IP telephony needs. Find out why in this case study, which highlights the features of ShoreTel's voice switches and IP telephones and explains how they have enabled the court to:

Improve internal communication and productivity
Respond faster and more efficiently to citizens' phone inquiries
Offload calls from the main operator through automated attendant and integrated voice response features
Realize positive ROI within the very first year of implementation

Any government agency or other enterprise that needs to reduce its telephone costs should look seriously at IP telephony. This case study of the Superior Court of California's VoIP implementation is a good place to start.

Further White Paper Details
Publisher	Shoretel	File Format	PDF
Date Published	June 2006
Format	Case Studies
Topics	N/A

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