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VoIP: Enhancing Customer Responsiveness and Employee Productivity at NORPAC Foods
Overview When NORPAC Foods needed to replace three outdated and poorly performing PBX systems, it evaluated a variety of alternatives and ultimately chose a new Voice over IP (VoIP) system from ShoreTel. Download this case study to read about the cost and productivity benefits the Oregon-based processor of fruits and vegetables has realized since deploying its IP telephones. The paper describes the user-friendly features of the ShoreTel system and explains how they're translating to better customer service for NORPAC.
| Publisher | Shoretel | File Format | |
|---|---|---|---|
| Date Published | April 2008 | ||
| Format | Case Studies | ||
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