At the lowest level you have servers and operating systems providing a platform for other infrastructures. Now, there are suggestions the suppliers of ebusiness infrastructures will be creating vertical templates for web servers, app servers and so...
For example, an interactive voice response (IVR) system can increase overall productivity because it can handle simple calls without recourse to an agent. The contact centre is often at the bleeding edge of enterprise IT strategies, yet state-of...
Speaking at the Innovation & Growth Forum in London yesterday, John Hughes, technology development manager at Standard Life Investments, said: "I don't think anyone in financial services is doing anything extraordinary but the people in the...
Andrew Namboka, chief technologist for enterprise solutions at Nokia Asia-Pacific, noted many software vendors are now building mobile extensions for enterprise applications such as CRM and ERP (enterprise resource planning) that were developed...
In terms of how the money is best split, most of a company's IT investments - between 30 and 60 per cent - should focus on maintaining and enhancing basic IT services and core business applications, with another 10 to 30 per cent of the IT spend...
The increasing use of media will place additional demands on IT infrastructures," says Neville Chamberlain, managing director of BPI Improve, a UK-based media operations consultancy. It provides IT job security in managing a new class of enterprise...