White Papers
VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center
Overview McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebraska distribution center, the existing phone system maxed out. They needed a voice system that didn't require dedicated bandwidth, would improve call routing to call center reps, and lower overall telecom costs. Since adding the ShoreTel system, McKenzie Sports has realized significant cost savings, employees and the IT department are more productive due to improved call management capabilities, and customers are receiving much more consistent service through the virtual contact center.
| Publisher | Shoretel | File Format | |
|---|---|---|---|
| Date Published | July 2008 | ||
| Format | Case Studies | ||
| Topics |
|
||
-
Did you find this white paper useful? 3 out of 8 users found this white paper useful
White Paper RSS
Download
Register
