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Rapid Change Drives Heritage Plaza Mortgage to VoIP

Overview Heritage Plaza Mortgage was shifting into rapid growth gear and expanding its corporate offices from one headquarters facility to four locations spread across Northern California. The existing phone system was out of capacity, difficult to manage, and couldn't operate across multiple locations. A single ShoreTel IP telephony system was distributed across all locations, with features that include automatic least-cost routing, workgroups, a built-in conference bridge with integrated document sharing, and a virtual contact center. Using the ShoreTel system has reduced costs while its unified messaging and other convergence enabled applications have boosted efficiency and productivity and improved customer service.

Further White Paper Details
Publisher	ShoreTel	File Format	PDF
Date Published	January 2008
Format	Case Studies
Topics	N/A

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