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Atos Origin Uses Unicenter Service Desk and ITIL to Scale to 3 Million Tickets Per Year

Overview Atos Origin is an international information technology services company. Its business is turning client vision into results through the application of consulting, systems integration and managed operations. The company strategy was to source service desk or second line operation around the world enabling the company to leverage extensive capabilities with appropriate language skills, according to required time zones and at the most competitive service price. Atos Origin accomplishes this with the help of Unicenter Service Desk and ITIL.

Further White Paper Details
Publisher	CA	File Format	PDF
Date Published	August 2007	Downloads	10
Format	Case Studies
Topics	N/A

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