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Arcelik Achieves 98% Customer Satisfaction and Saves ?420,000 With Unicenter ServicePlus Service Desk

Overview Arcelik A.S¸ (Arcelik) is headquartered in Istanbul, Turkey and manufactures, markets, and provides after sales service of household appliances. The company needed a service desk solution that would meet its Six Sigma quality standards of today along with its demands for tomorrow. To solve this the company implemented Unicenter ServicePlus Service Desk which met requirements in terms of managing IT organization and OLAs (Operational Level Agreements), ease of administration and customization, managing notifications and escalation, monitoring performance and reporting.

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PublisherCA File FormatPDF
Date PublishedMarch 2007
FormatCase Studies   
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