White Papers White Papers
Cisco Agent Desktop: Methods for Integrating Third-Party Enterprise Applications
Overview With Cisco Agent Desktop, enterprises can integrate telephony data with data processing applications without modifying the existing applications. To deliver this compelling benefit, Cisco Agent Desktop uses workflows - powerful tools that automate agent activities. Voice contact workflows automate agent activity based on telephony and ACD events such as ringing, answered calls, dropped calls, call wrap-up codes.
| Publisher | Cisco Systems | File Format | |
|---|---|---|---|
| Date Published | June 2006 | Downloads | 1 |
| Format | White Papers | ||
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