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Manufacturing Management Quality and Factory Performance

• Tags:
• business processes,
• manufacturing,
• total quality management,
• track

Overview Some studies on the use of Total Quality Management (TQM) tools in manufacturing management have produced mixed evidence of their performance benefits. This study develops an operational model of manufacturing management quality, which can be translated into managerial actions. The plant is viewed as comprising three key business processes, the supply chain, strategy deployment, and product & process development. Management quality is defined as a combination of six quality dimensions: delegation and integration supported by participation, process measurement, communication, and employee development. Management quality applied across the key business processes yields process improvement as an outcome. An improvement track record, in turn, drives factory growth.

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