White Papers
Insurance Company Raises Productivity by 25 Percent, Boosts Customer Satisfaction
Overview Pearl Benefits Group wanted a better way to service its business insurance clients - one that provided a higher level of customer service, while reducing costs and personnel needs. That's what the company received from Computer Solutions & Software International (CSSI) with the VUE self-service portal, based on Microsoft technologies. The solution cuts call-center hold times by 40 percent, boosts productivity by 25 percent, and costs less than half as much as a UNIX solution.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | February 2007 | ||
| Format | Case Studies | ||
| Topics |
|
||
-
Did you find this white paper useful? 1 out of 1 users found this white paper useful
White Paper RSS
Download
